Proxy Not Connecting? | Troubleshooting Guide for Jibao Proxy

Common Causes and Fixes for Proxy Connection Failures #

When using Jibao Proxy, you may occasionally encounter connection failures. Below are the most common causes and how to resolve them quickly.

1. Check Your Account Balance #

Insufficient account balance is the most frequent reason for connection failures. Dynamic proxies are billed by traffic — when your balance reaches zero, no new proxy connections can be generated.

Fix: Log in to the Jibao Proxy Dashboard, check your balance, and top up if needed.

2. Verify the Proxy Format #

A proxy entry typically consists of four parts:

• Proxy IP address (e.g. 123.45.67.89)
• Port (e.g. 1080)
• Username
• Password

Make sure the proxy string you copy is complete with no extra spaces or missing characters. Jibao Proxy supports two formats:

• IP:Port:Username:Password
• Username:Password@IP:Port

3. Check Your Local Network and Firewall #

• Firewall / Security software — Make sure outbound connections on the proxy port are not blocked.
• Corporate / School network — Some networks restrict non-standard ports.
• VPN conflict — Running a VPN at the same time can interfere with the proxy. Try disabling the VPN and reconnecting.

4. Check Whether Your Static IP Has Expired #

Static proxy IPs (static residential or datacenter) have a validity period. Once expired, the IP is automatically reclaimed and can no longer be used.

Fix: Go to “Purchase History” in your dashboard to check the expiry date and renew or purchase a new IP in time.

5. Contact Support #

If none of the above resolves the issue, reach out to our technical support team via Telegram Support.

Please provide: your account username, usage environment, proxy type (dynamic/static, residential/datacenter), protocol (HTTP/SOCKS5), and a screenshot of the error.

Related Articles #

• How to Handle a Blocked Proxy IP?
• HTTP vs SOCKS5 — Which Protocol Should You Use?
• How to Test If Your Proxy IP Is Working?

Quick Start #

• Beginner’s Guide | Get Started in 3 Minutes
• Dynamic Residential IP Tutorial
• Chrome Proxy Setup Tutorial
• AdsPower Antidetect Browser Tutorial