This is normal behavior.

The IP returned by the API is a gateway (relay) IP, not the actual residential or mobile IP.

Simply use it as provided — the system will automatically route traffic to the real IP behind it.

How to verify the real IP:

Visit http://ip234.in to check the actual IP being used. 

Please check Traffic Usage Statistics in the left-side menu.

You can filter statistics by:

• Sub-account
• IP type
• Start and end time

All traffic consumption details are available there. 

Important Notice

This service only supports usage outside Mainland China.

Solution

You must connect to our proxy IPs from an overseas network environment in order to access Google, Facebook, LINE, Twitter, TikTok, and similar websites.

Method 1: Use an overseas server

Purchase an overseas server (such as AWS, Alibaba Cloud International, Tencent Cloud Overseas, etc.)

and use our proxy IPs on that server.

Method 2: Configure a true global proxy

Use a global proxy tool (such as Proxifier) to establish a genuine overseas network environment.

📘 Reference tutorial: How to set up a global proxy

How to verify if your network is truly overseas

Open your browser and visit:

https://www.google.com

If the page loads normally, your network is considered an overseas environment. 

All proxy IPs must be used under an overseas network environment.

Direct connections from Mainland China are not supported. 

  Your local “global proxy” does not represent a true overseas network environment. 

Open your browser and visit:

https://www.google.com

If the page loads successfully, your network is confirmed as an overseas environment. 

No. Your account balance never expires and remains valid indefinitely. 

Charges are deducted only when proxy services are actively used. 

Detailed billing rules for each proxy product are available on our website.  

According to our Terms of Service, refunds are not supported.

If you believe the proxy service is not functioning properly, please contact our support team via Telegram: @jibaoproxy. 

We will assist you in checking the issue and provide an appropriate solution. 

All new users receive a $10 bonus balance upon registration. 

This bonus can be used to experience Residential Dynamic Proxy IPs. 

The bonus is non-withdrawable and can only be used for service consumption.    

If you are using proxy services for the first time, 

we recommend starting with Residential Dynamic Proxies, which offer a balanced combination of stability, anonymity, and high success rates, making them suitable for most use cases.  

Most payments are credited instantly or within a few minutes. 

In rare cases, delays may occur due to network issues or blockchain confirmation times. 

If your balance has not been credited for an extended period, please contact our support team via Telegram @jibaoproxy
and provide your payment screenshot or transaction receipt. We will assist you as soon as possible.  

Suggested solutions:

1. Please wait for a short period — in most cases, the issue resolves automatically.
2. If the problem persists, contact our support team via Telegram: @jibaoproxy after the detection error occurs, and we will assist you.

Normally, an IP remains valid for approximately 10 minutes.

If you experience short IP duration or frequent IP changes, please try the following:

1. Check account balance

Ensure your account has sufficient balance or traffic quota.

2. Regenerate proxy IP

Try regenerating the proxy IP configuration.

3. Contact support

If the issue continues, please contact @jibaoproxy for assistance.

Please troubleshoot step by step:

1. Check account balance

Ensure your balance or traffic quota is sufficient.

2. Verify proxy configuration

• Confirm the password is entered correctly
• Confirm the port number is correct
• Confirm the proxy protocol matches (HTTP / SOCKS5)

3. Adjust geographic location

We recommend selecting country only, without specifying a city.

If a specific city has no connectivity, try switching to another city, as some locations may temporarily have no available IPs.

4. Still not resolved?

Please contact Telegram: @jibaoproxy, and provide:

• IP type used
• Account username
• Specific error message or screenshots

All dynamic and static IPs support the following protocols:

• HTTP / HTTPS
• SOCKS5

For the highest IP quality: 

👉Recommended: Mobile IPs, Residential IPs 

For cost-effectiveness: 

👉Recommended: Datacenter IPs 

For long-term stability: 

👉 Choose: Static IPs 

For frequent IP rotation: 

👉 Choose: Dynamic IPs 

A Static IP remains unchanged for an extended period, typically lasting several months or even over a year. 

As long as the subscription is active, the same IP address can be used continuously. 

Common use cases:  

• Account warming and maintenance 
• Store or business account operations 
• Gaming or long-term login scenarios  

A Dynamic IP is an IP address that can be automatically or manually rotated. 

The system switches IPs at fixed intervals, and users can also trigger IP changes on demand. 

For example, the default rotation interval may be onceevery 10 minutes.  

Common use cases:  

• Data scraping 
• Bulk account registration 
• High-frequency access 
• Likes, comments, and interaction tasks  

Static Datacenter IP | Entry-Level IP 

Static Datacenter IPs are fixed IPs originating from server data centers. 

The IP address remains unchanged over time.  

Due to their clear server network characteristics, they are more likely to be identified as non-human traffic. 

Best for: 

Use cases with low IP quality requirements, but a need for long-term fixed IP access in automated workflows. 

Static Residential IP | High-Quality IP 

Static Residential IPs also simulate real home network environments. 

The key difference is that the IP address remains fixed and does not change frequently. 

This stability helps maintain consistent account behavior, device fingerprints, and access patterns, making it ideal for long-term operations and account stability. 

Best for: 

High-quality IP use cases that require long-term, stable access from a single IP address. 

Dynamic Datacenter IP | Entry-Level IP 

Dynamic Datacenter IPs are sourced from server data centers (IDC). 

They represent a typical server network environment, rather than a residential or mobile one. 

These IPs are cost-effective, easy to obtain, and support frequent rotation,  

but they are more easily identified on platforms with strict anti-bot or anti-abuse systems. 

Best for: 

Scenarios with lower IP quality requirements, mainly suited for automated or programmatic access. 

Mobile IP | Highest-Quality IP

Mobile IPs are widely regarded as one of the highest-quality IP types available.

They originate from real mobile devices and cellular networks, closely matching genuine mobile user behavior.

Compared to residential IPs,

Mobile IPs often achieve higher success rates and better compatibility on platforms with strict risk control mechanisms.

Best for:

Use cases with extremely high IP quality requirements,

where platforms demand the most authentic real-user network environments. 

Dynamic Residential IP | High-Quality IP

A Dynamic Residential IP closely simulates a typical home internet connection.

It offers higher trustworthiness, better success rates, and a lower risk of triggering anti-fraud systems in most use cases.

Compared to traditional server-based (IDC) IPs,

Dynamic Residential IPs perform significantly better in terms of environment authenticity and platform recognition.

Best for:

Business scenarios that require high IP quality (reputation/weight) and realistic user behavior simulation.