{"id":1999,"date":"2026-03-18T22:57:04","date_gmt":"2026-03-18T14:57:04","guid":{"rendered":"https:\/\/www.jibaoproxy.com\/doc\/docs\/proxy-connection-troubleshooting\/"},"modified":"2026-03-18T22:57:04","modified_gmt":"2026-03-18T14:57:04","password":"","slug":"proxy-connection-troubleshooting","status":"publish","type":"docs","link":"https:\/\/www.jibaoproxy.com\/doc\/docs\/proxy-connection-troubleshooting\/","title":{"rendered":"Proxy Not Connecting? | Troubleshooting Guide for Jibao Proxy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Common Causes and Fixes for Proxy Connection Failures<\/h2>\n\n\n\n<p>When using <a href=\"https:\/\/www.jibaoproxy.com\/\">Jibao Proxy<\/a>, you may occasionally encounter connection failures. Below are the most common causes and how to resolve them quickly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Check Your Account Balance<\/h3>\n\n\n\n<p>Insufficient account balance is the most frequent reason for connection failures. Dynamic proxies are billed by traffic \u2014 when your balance reaches zero, no new proxy connections can be generated.<\/p>\n\n\n\n<p><strong>Fix:<\/strong> Log in to the <a href=\"https:\/\/member.jibaoproxy.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Jibao Proxy Dashboard<\/a>, check your balance, and top up if needed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Verify the Proxy Format<\/h3>\n\n\n\n<p>A proxy entry typically consists of four parts:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Proxy IP address<\/strong> (e.g. 123.45.67.89)<\/li>\n\n\n<li><strong>Port<\/strong> (e.g. 1080)<\/li>\n\n\n<li><strong>Username<\/strong><\/li>\n\n\n<li><strong>Password<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Make sure the proxy string you copy is complete with no extra spaces or missing characters. Jibao Proxy supports two formats:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><code>IP:Port:Username:Password<\/code><\/li>\n\n\n<li><code>Username:Password@IP:Port<\/code><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Check Your Local Network and Firewall<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Firewall \/ Security software<\/strong> \u2014 Make sure outbound connections on the proxy port are not blocked.<\/li>\n\n\n<li><strong>Corporate \/ School network<\/strong> \u2014 Some networks restrict non-standard ports.<\/li>\n\n\n<li><strong>VPN conflict<\/strong> \u2014 Running a VPN at the same time can interfere with the proxy. Try disabling the VPN and reconnecting.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Check Whether Your Static IP Has Expired<\/h3>\n\n\n\n<p>Static proxy IPs (static residential or datacenter) have a validity period. Once expired, the IP is automatically reclaimed and can no longer be used.<\/p>\n\n\n\n<p><strong>Fix:<\/strong> Go to &#8220;Purchase History&#8221; in your dashboard to check the expiry date and renew or purchase a new IP in time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Contact Support<\/h3>\n\n\n\n<p>If none of the above resolves the issue, reach out to our technical support team via <a href=\"https:\/\/t.me\/jibaoproxy\">Telegram Support<\/a>.<\/p>\n\n\n\n<p>Please provide: your account username, usage environment, proxy type (dynamic\/static, residential\/datacenter), protocol (HTTP\/SOCKS5), and a screenshot of the error.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Related Articles<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"\/doc\/docs\/ip-blocked-solutions\/\">How to Handle a Blocked Proxy IP?<\/a><\/li>\n<li><a href=\"\/doc\/docs\/http-vs-socks5\/\">HTTP vs SOCKS5 \u2014 Which Protocol Should You Use?<\/a><\/li>\n<li><a href=\"\/doc\/docs\/how-to-test-proxy\/\">How to Test If Your Proxy IP Is Working?<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Quick Start<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"\/doc\/docs\/beginners-guide\/\">Beginner&#8217;s Guide | Get Started in 3 Minutes<\/a><\/li>\n<li><a href=\"\/doc\/docs\/dynamic-residential-ip\/\">Dynamic Residential IP Tutorial<\/a><\/li>\n<li><a href=\"\/doc\/docs\/chrome\/\">Chrome Proxy Setup Tutorial<\/a><\/li>\n<li><a href=\"\/doc\/docs\/adspower\/\">AdsPower Antidetect Browser Tutorial<\/a><\/li>\n<\/ul>\n\n","protected":false},"excerpt":{"rendered":"<p>Common Causes and Fixes for Proxy Connection Failures When using Jibao Proxy, you may occasionally encounter connection failures. Below are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[751],"doc_tag":[],"class_list":["post-1999","docs","type-docs","status-publish","hentry","doc_category-faq"],"year_month":"2026-05","word_count":319,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/www.jibaoproxy.com\/doc\/author\/admin\/"},"doc_category_info":[{"term_name":"FAQ","term_url":"https:\/\/www.jibaoproxy.com\/doc\/docs-category\/faq\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.jibaoproxy.com\/doc\/wp-json\/wp\/v2\/docs\/1999","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jibaoproxy.com\/doc\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.jibaoproxy.com\/doc\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.jibaoproxy.com\/doc\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jibaoproxy.com\/doc\/wp-json\/wp\/v2\/comments?post=1999"}],"version-history":[{"count":0,"href":"https:\/\/www.jibaoproxy.com\/doc\/wp-json\/wp\/v2\/docs\/1999\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.jibaoproxy.com\/doc\/wp-json\/wp\/v2\/media?parent=1999"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.jibaoproxy.com\/doc\/wp-json\/wp\/v2\/doc_category?post=1999"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.jibaoproxy.com\/doc\/wp-json\/wp\/v2\/doc_tag?post=1999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}